Privacy Policy / Data Protection Notice respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data. The amount of information holds on you and how it uses it depends on your relationship with and on what service you use, so some of the sections below may not be relevant to you. What we use your personal information for    collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches
of our network security, the law or our contract terms. We will also use all this information to assess what products and services may be of interest to individuals and to personalise our service and marketing. If you are registered to use a service we may contact you to obtain feedback on that service and any improvements we could make to it.

Further information/marketing

If you submit your details for a free trial, or if you enter into a contract for supply for either a subscription or single delivery of data with, we may contact you about other services to which you do not subscribe but which may interest you. We may for example invite you to join a free trial of a new or existing service. Sometimes we may invite you to client entertainment and similar events. Such contact may be by post, fax, email, and (in certain limited circumstances) by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by contacting with the words “personal details” in the subject line. You will then no longer receive invitations for events or free trials.

Personal Information    collects collects and updates information about users of its services. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

Information you/others give us: This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your preferences.

Information we collect via our services: If you are a registered user of our services also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and
location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register with the, however, you can browse web sites anonymously. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them including unique identifier information (e.g. customer number or password) and contact information (e.g. name, address, phone number). Users can access this information by e-mailing or writing to us. Upon request we offer visitors the ability to have inaccuracies corrected in contact information or unique identifier information.

How we use your information

For each visitor to, our Web server automatically recognizes the users domain name. We also collect the e-mail addresses of those who communicate with us via e-mail and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our Web site & service. It is also used to notify users about updates to our service. This information is not shared with other organizations for commercial purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to

We do not share or sell our customer list to any third party. If you do receive unwanted email from us all our correspondence offers clear instructions on how to opt out. If you supply us with your postal address on-line or telephone number you may receive periodic mailings or calls from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by calling us, writing to us or emailing to

Storage methods and duration may store your information in its databases, such as its Customer Relationship database, for reference. The information may be retained and used by for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases
to use services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated.

Passing your information to others in your own organisation

If your employer subscribed to the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the point contact person in your organisation for a service, we may pass your contact details to those in your organisation for this purpose.

Passing your information to third parties

Except where the law permits or unless you specifically agree, does not sell or rent your personal data to others.

Cookies/Software agents

“Cookies” are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our web sites and services are being used and to manage them more efficiently. Until you have registered on’s web site, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify
you individually. After registration, cookies will be used to collect information on you. You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk. We use cookies,
but not to collect your personal information. Cookies are used as a site security method to stop abuse of our subscriber service.

E-Newsletter offers the opportunity for you to receive regular e-newsletters by email. You can at any time choose to stop receiving this e-newsletter by following the instructions on the newsletter or by emailing

Interception of mail may intercept email addressed to individuals within The reasons we do this are related to security of, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in “innocent” emails being affected but we do try and reduce such occurrences.

Security has developed strict policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site


If you have any questions about privacy/data protection policy or the use of data in a particular service, you should contact: The law allows you to write and ask to see and correct the information held about you, although this many require payment of a reasonable fee.